Information We Collect
Personal Data
While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include:
- Email address
- First name and last name
- Phone number
- Business or shop name and user type, such as retailer or distributor
- Address, State, Province, ZIP/Postal code, City and delivery location
- Account, order, invoice, payment-status and transaction-related information
Usage and Device Data
Usage Data may be collected automatically when you use the Service. It may include your device's Internet Protocol address, device type, operating system, browser type and version, pages or screens visited, date and time of access, time spent, unique device identifiers, crash logs and other diagnostic information.
When you access the Service through a mobile device, we may automatically collect information such as the type of mobile device, mobile device identifier, IP address, mobile operating system, mobile browser type and diagnostic data.
How We Use Your Personal Data
We may use Personal Data for the following purposes:
- Provide and maintain the Service: To operate, support and monitor the use and performance of the Service.
- Manage your account: To register and manage retailer or distributor accounts and provide access to the relevant features.
- Fulfil orders and contracts: To process purchases, orders, invoices, deliveries, returns and other agreements made through the Service.
- Contact you: To communicate through email, telephone, SMS, WhatsApp, push notifications or equivalent channels about orders, updates, service information and security notices.
- Provide offers and information: To send news, offers and information about similar goods or services, unless you opt out where applicable.
- Manage requests: To respond to enquiries, complaints, support requests and account-related requests.
- Improve the Service: For analytics, trend identification, campaign measurement, troubleshooting and improving our products, services and user experience.
- Business transactions: To evaluate or conduct a merger, restructuring, financing, sale or transfer of some or all business assets.
Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining transaction and accounting records, resolving disputes, enforcing agreements and meeting legal obligations. Usage Data may be retained for a shorter period unless it is required for security, improvement of the Service or legal compliance.
Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect Personal Data from unauthorised access, loss, alteration or disclosure. However, no method of Internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.
Your Privacy Choices and Rights
Subject to applicable law, you may request access to, correction of or deletion of your Personal Data. You may also request account closure, withdraw consent where processing relies on consent, or opt out of non-essential promotional communications.
To submit a request, contact us using the details at the end of this Policy. We may need to verify your identity before completing the request, and certain information may be retained when required by law or for legitimate business records.
Disclosure of Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, restructuring or asset sale, your Personal Data may be transferred. Where required, we will provide notice before the transferred data becomes subject to a different privacy policy.
Law Enforcement and Legal Requirements
We may disclose Personal Data where required by law or in response to valid requests from public authorities, such as a court or government agency. We may also disclose information in good faith where necessary to protect our rights, investigate wrongdoing, protect users or the public, or protect against legal liability.
Children's Privacy
Our Service is intended for business users and does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe a child has provided Personal Data, please contact us so we can take appropriate action.
Links to Other Websites
The Service may contain links to websites or services not operated by us. If you follow a third-party link, you will be directed to that party's site. We recommend reviewing the privacy policy of every site you visit. We do not control and are not responsible for third-party content, privacy policies or practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Policy on this page and revise the “Last updated” date. Where appropriate, we may also provide notice within the app or through another communication channel.
You should review this Policy periodically. Changes become effective when posted on this page unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact Bhogali Food Products Private Limited: